Hosting

Hosting Solutions

Inter Technic’s Hosted solutions are the premium, yet affordable Software as a Service (SaaS) solutions for a highly flexible approach to low capital business helping establish your model with minimal overhead. Inter Technic’s Hosted solutions are complete web-based environments, delivering comprehensive control and management of your unique venture directly from your web browser. Inter Technic’s Hosted solutions are deployed on premium quality, dedicated baremetal Inter Technic servers with substantial Bandwidth allocations for uninterrupted uptime for your stable business continuity.

Inter Technic Hosted solutions are the quality backbone internet telephony solutions that will support the growth and prosperity of your growing business.

Inter Technic Softswitch is offered in a capacity based structure, based on your Concurrent Calls (CC) or Calls Per Second (CPS) needs. The Inter Technic Hosted solutions are categorized into two tiers of service, the S ippy Hosted Partition solution and our Premium Hosted offering, the Inter Technic Enterprise Hosted solution, as determined by your specific infrastructure requirements.

Flexible Routing Tools

Unlimited Supplier (Vendor) Connections
Adaptive Routing based on ASR/ACD (Flexible Crankback management)
- Least Cost Routing (LCR)
- Percentage based routing
- Forced/preference routing
- Prefix length routing
ASR / ACD Quality monitoring
Profit / Loss Protection (Margin based Routing)
Jurisdictional Routing
- Inter/Intra State
On-Net Routing and Rating
LRN / Number Portability Lookup
T.38 Fax Support
DNCL Supported – Black List, Block List, Do-not call list.
Test Dialplan tool – Call routing simulator / debugger
- Internal Routing and Rating config test tool
Codec Agnostic
Protocol support
- SIP
- GSM, G.711a, G.711u, G.722, G.723, G.728, G.729 Pass-through

Real-time Monitoring

‘Real-time’ time series graphs
- Call Processing time – Time to Vendor, SIP, LRN, AA.
- Calls Per Second – Ingress cps, Egress cps, Authorized, Routed, Connected.
- In Progress Calls / Concurrent Calls (Channels) – Total, Connected.
- System Wide ASR / ACD – ACD, ASR all in, ASR all out, ASR authenticated.
- Bandwidth In Use
- Throughput
Active Calls Monitoring
Real time Credit/Balance reconciliation
Real time call rating and billing
Network packet capture abilities – ability to capture network traffic for off-line analysis in wireshark or other industry standard tools.

Sales and Analysis Reporting

Customer CDR’s
Vendor/Supplier CDR’s
Flexible Summary reports
Sales Reports
Payments Reports
Flexible ASR/ACD Reporting
Download/Email tools
Data export
- Account Export
- Tariffs / Rate Deck
- Route / Code Deck
- Customer CDRs
- Supplier CDRs
PDF Invoice export

Billing Management tools

‘Real-time’ billing
Flexible Weekly, Fortnightly and Monthly Billing Cycles
Configurable billing pattern for call rating (Example: 30:6, 1:1 for per-second billing)
Pre and Postpaid Service Plans
DID/CLD accessibility surcharge support
Configurable Service Plan fixed fees (Example: Monthly Plan fee)
Billing failure action management
Destination based Minute Plan support
Configurable rounding method (round up, or round) for Customer and Vendor CDRs
Basic Invoicing Generation
Payment processor integration for automatic client payments on low balance via Credit Card or Paypal.
Low Balance notifications and Automatic Payment features
Currency support
- 162 default currencies
- Manual or automatic exchange rate
Time zones can be configured on individual Vendor or Client basis

Customer, Supplier and Staff Web-portals

Customizable Web Interface – logo + name
Reseller Management
- Commissions
- Permission management
- 9 tier reseller depth
Account and Customer access management tools
Voicemail
- Voicemail to email – recorded message sent as an audio attachment
Personal CDR viewing
Personal Payments Processors
Call Shop web based User interface
- Live call calculation table – Current and Previous calls
- Receipt generation
- Comprehensible management
Users/Staff accessibility
- Reporting
- Admin
- Sales

Support and Security

Built-in high-performance firewall
Password security controls
- 7+ digit/number/symbol length password prompting
- Manageable password policies
SSH Blacklisting
Installation and provisioning support
Interactive training sessions for all new customers using screen sharing
Remote 24×7 monitoring
24×7 Rapid response ticketing portal
Ticket escalation
Urgent direct line Support extension
Entitled to all maintenance releases and major version upgrades
In-house Development team for product refinement and extra development

DID Inventory Management

DID inventory search / filtering
Bulk upload tool
Flexible Inbound routing
- Route to client PBXs by IP addresses – Trunking
- Follow me ( Call Forwarding ) style services where inbound call can be routed back out to alternate destination
Buying/Selling charges support
DID Status and Assignment visibility

System Administration

Network Activity Recorder for analysis and debugging purposes
Re-rate CDR tool
Web based Ping/Traceroute analysis tool
Destination/Prefix management
Complete control Web Interface – All switch management features are available from your user interface.

XML-RPC API

Use Sippy as the foundation to your completely flexible VOIP business. Develop Custom solutions and integrations on top of Sippy.
Language agnostic – Developers can integrate using their language of choice, python, java, PHP, ruby etc.

Calling Card Module

Web based configuration
Comprehensive IVR’s
Supported languages
- Arabic, Armenia, Chinese, English, French, German
- Japanese, Russian, Thai, Turkish, Vietnamese
Recharge Vouchers
- Voucher usage Reporting
- Credit/Voucher expiration
- Unlimited Bulk generation
PIN management (Account/Card management)
- Flexible PIN/Account definition
- Bulk generation
- Personal portal
Pin or Pinless Dialing
Voicemail
Hotkeys
Trusted Number Authentication
Call Forwarding
API Accessibility
- Account manipulation
- Payments, credits, debits
Card Lifetime supported
Invoicing
API Accessibility
- Prefix based Minute plans
- Mystery minutes
- Post call surcharges
DID management

Environments Module

White-label Reseller portal
Capacity Partitioning
IP and Port management
Expiration date supported
Flexible Performance and Capacity management
Web Interface accessibility management
Available for Dedicated, FLEX and Perpetual purchase licenses

Callshop Module

Global Callshop management
Unlimited Cabin/Account assignment
Active call monitoring
Real time Billing
Individual Cabin CDR’s
Review previous session statistics
Review previous session invoice

Complete NOC Services

Our NOC team is available 24/7, all year round, across continents and in different time zones.
Ensuring services are not interrupted and proactive monitoring to curb nuisance before it becomes an issue.

SUPPORT

OTHER SERVICES

Wholesale

A – Z termination with the help of our worldwide partners.

Softswitch, dailer, tunneling @ best rates to start your VOIP Business.

PBX

One of the latest spin offs of business telecom technology is the Hosted PBX

MVNOs

The mobile virtual network operator business is booming again, with new MVNOs launching nearly every week.

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